988wim Privacy Policy —
Your Data, Handled with Care

Effective Date: 1 January 2026

1. About This Policy

1.1 This Privacy Policy describes how 988wim ("988wim", "we", "us", "our") collects, processes, stores, and protects personal data relating to registered players and visitors to the 988wim platform at 988wim.app ("the Platform").

1.2 This policy applies to all personal data processed in connection with your use of the 988wim Platform, including data provided at account registration, during KYC identity verification, through PKR payment transactions, during gameplay, and through any communication with the 988wim support team.

1.3 This policy should be read alongside the 988wim Terms and Conditions and Responsible Gaming Policy, all of which are available on the 988wim Platform. Together these documents govern the relationship between 988wim and every Pakistan player who uses the service.

1.4 By registering a 988wim account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data processing practices described herein.

2. Data Controller

2.1 For the purposes of this Privacy Policy, 988wim is the data controller in respect of the personal data of its registered players and Platform visitors. As data controller, 988wim determines the purposes and means of processing your personal data.

2.2 Where 988wim engages third-party service providers — such as payment processors, KYC verification providers, and game suppliers — who process personal data on 988wim's behalf, those providers act as data processors under written agreements that require them to protect data to the same standards as described in this policy.

3. Data We Collect

3.1 The following table sets out the categories of personal data 988wim collects, along with the primary purpose of collection for each category:

3.2 988wim does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming or self-exclusion request, in which case it is processed solely to provide the requested support.

4. How We Collect Data

988wim collects personal data through the following means:

• Direct provision: Data you enter at registration, during KYC submission, during payment transactions, or when contacting 988wim support.
• Automated collection: Technical data collected automatically when you access the Platform, including IP address, device data, and session activity logs.
• Third-party verification: Identity and document verification data returned by KYC service providers following your submission of identity documents.
• Payment providers: Transaction confirmation and status data returned by Easypaisa, JazzCash, SadaPay, Raast, and Pakistan banking partners following deposit and withdrawal instructions.
• Cookies and similar technologies: See Section 9 of this policy for full details of cookie data collection.

5. How We Use Your Data

988wim uses the personal data it collects for the following purposes:

• Account management: Creating, maintaining, and managing your 988wim account and PKR Wallet, including processing login authentication and 2FA.
• KYC and age verification: Verifying your identity and confirming you meet the 18+ age requirement before processing any withdrawal.
• PKR payment processing: Facilitating deposits from and withdrawals to your Pakistan payment methods.
• Regulatory compliance: Meeting anti-money-laundering (AML), counter-terrorist financing (CTF), and related obligations, including source of funds checks and transaction monitoring.
• Fraud prevention and security: Detecting and investigating suspicious activity, protecting accounts from unauthorised access, and monitoring for bonus abuse or collusion.
• Responsible gaming: Monitoring account activity to identify patterns associated with problem gambling, providing self-exclusion and limit-setting functionality, and responding to responsible gaming requests from Pakistan players.
• Customer support: Responding to account queries, resolving disputes, processing complaints, and providing platform assistance via English live chat.
• Platform improvement: Analysing aggregated and anonymised usage data to improve platform performance, game selection, and the 988wim experience for Pakistan players.
• Marketing: Sending promotional emails, offers, and bonus notifications to players who have consented to receive marketing communications. See Section 14 for opt-out information.

6. Legal Basis for Processing

6.1 Contractual necessity: The majority of data processing by 988wim is necessary for the performance of the contract between 988wim and the player — specifically, operating the platform account, processing PKR transactions, and providing gaming services.

6.2 Legal obligation: Certain processing activities — including KYC identity verification, age verification, AML monitoring, and retention of transaction records — are required by applicable legal and regulatory obligations.

6.3 Legitimate interests: 988wim processes some data on the basis of legitimate interests, including fraud prevention, platform security monitoring, responsible gaming activity analysis, and internal business analytics. These processing activities are proportionate and do not override the privacy interests of players.

6.4 Consent: Marketing communications are sent only to players who have explicitly consented to receive them. Consent for marketing can be withdrawn at any time by contacting the 988wim support team.

7. Sharing Your Data

7.1 988wim does not sell, rent, or commercially trade personal data. Data is shared with third parties only in the circumstances described below:

• KYC verification providers: Identity document data is shared with trusted third-party KYC service providers for the purpose of automated or manual identity verification. These providers act under strict data processing agreements.
• Payment processors: Financial data necessary to execute PKR deposits and withdrawals is shared with Easypaisa, JazzCash, SadaPay, Raast, and Pakistan banking partners strictly as required to process the relevant transaction.
• Game suppliers: Technical account data (such as a player identifier and session token, but not full identity data) is shared with Game Suppliers including Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming to facilitate game session access and bet settlement.
• Fraud and compliance services: Technical and account data may be shared with fraud prevention and AML compliance technology providers under data processing agreements.
• Legal and regulatory authorities: 988wim will disclose personal data to law enforcement, regulatory bodies, or other public authorities where required by law, court order, or regulatory instruction. In such cases, 988wim will disclose only the minimum data required to comply with the relevant obligation.
• Corporate transactions: In the event of a merger, acquisition, or transfer of the 988wim business or assets, personal data held by 988wim may be transferred to the acquiring entity, subject to that entity agreeing to protect personal data in accordance with this policy or an equivalent standard.

7.2 988wim will never share personal data with third-party marketing companies, data brokers, advertising networks, or any other commercial data traders for their own use.

8. International Data Transfers

8.1 Some of 988wim's service providers — particularly KYC verification providers and game suppliers — may process personal data in jurisdictions outside Pakistan. Where such transfers occur, 988wim takes steps to ensure that appropriate safeguards are in place to protect your personal data to a standard equivalent to its protection within Pakistan, including through the use of contractual data protection clauses in agreements with those providers.

8.2 PKR payment transaction data involving Pakistan payment networks (Easypaisa, JazzCash, SadaPay, Raast, HBL, UBL, MCB Bank) is processed by the respective Pakistan payment providers under their own regulatory frameworks applicable in Pakistan.

9. Cookies and Tracking Technologies

9.1 The 988wim Platform uses cookies and similar tracking technologies to support platform functionality, maintain login sessions, prevent fraud, and collect analytics data. The following types of cookies are used:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that maintain your logged-in state during a 988wim session. These cookies cannot be disabled without impairing Platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings, and to support features like the "keep me signed in" login option.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the 988wim Platform — for example, which game categories are most visited. This data is used to improve the Platform experience and is not linked to individual player identities.
• Security and fraud prevention cookies: Used to detect and prevent fraudulent account activity, including session hijacking and automated bot access.

9.2 988wim does not use third-party advertising cookies or behavioural profiling cookies for external advertising purposes.

9.3 You can control the use of non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 988wim Platform, including session management and security features.

10. Data Security

10.1 988wim implements technical and organisational security measures proportionate to the risk associated with the personal data it processes. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 988wim Platform.
• Encryption of stored personal data and financial information on 988wim servers.
• Strict internal access controls limiting access to personal data to employees and contractors who require it for their specific role.
• Two-factor authentication available to all Pakistan players for account login security.
• Automated session termination following periods of account inactivity.
• Regular security assessments of the 988wim Platform infrastructure.

10.2 Notwithstanding the measures above, no internet-based platform can guarantee absolute security against all possible threats. If 988wim becomes aware of a data breach that is likely to result in a risk to the rights and freedoms of affected players, 988wim will take appropriate steps to notify affected individuals in accordance with applicable requirements.

10.3 You are responsible for maintaining the security of your own 988wim login credentials. Do not share your password with any third party. 988wim will never ask for your password via email, live chat, or any other channel.

11. Data Retention

11.1 988wim retains personal data for as long as it is necessary for the purpose for which it was collected, subject to the following minimum retention periods:

• Account and identity data: Retained for the duration of the account relationship plus a minimum of five years following account closure, in order to comply with AML and regulatory record-keeping obligations.
• PKR transaction records: Retained for a minimum of five years from the date of each transaction, in compliance with financial record-keeping requirements applicable in Pakistan.
• KYC documents: Retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
• Customer support communications: Retained for a minimum of two years from the date of each interaction, for dispute resolution and quality assurance purposes.
• Technical and session data: Retained for up to 12 months for security monitoring and fraud detection purposes, after which it is deleted or anonymised.
• Marketing preference data: Retained until you withdraw consent for marketing or close your account, whichever occurs first.

11.2 Upon expiry of the relevant retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual player.

12. Your Privacy Rights

988wim respects the following privacy rights of all Pakistan players in relation to their personal data:

To exercise any of the above rights, contact the 988wim support team via English live chat or by email to [email protected]. 988wim will acknowledge your request within 72 hours and provide a substantive response within 30 days.

13. Children and Minors

13.1 If 988wim becomes aware that personal data has been collected from an individual who is under the age of 18, the associated account will be immediately suspended, the data will be reviewed, and the account will be permanently closed. Any real-money balance will be returned to the deposit source after identity verification confirms the account holder is a minor.

13.2 If you believe a minor may have accessed or registered a 988wim account, please contact the support team immediately via English live chat so that the matter can be investigated and resolved without delay.

14. Marketing Communications

14.1 988wim sends promotional emails, bonus offer notifications, and gaming news to players who have explicitly opted in to receive marketing communications at registration or through their account settings.

14.2 Marketing communications from 988wim are sent in English and are relevant to your 988wim account activity, such as reload bonus offers, jackpot jackpot announcements, HBL Pakistan Super League betting promotions, and VIP tier updates.

14.3 You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in the 988wim account settings section.
• Clicking the unsubscribe link in any marketing email received from 988wim.
• Contacting the 988wim support team via live chat or email and requesting removal from the marketing list.

14.4 Withdrawal of marketing consent does not affect your ability to receive transactional communications from 988wim, which include account security alerts, deposit confirmations, withdrawal notifications, and support responses. These communications are sent regardless of marketing preference as they are necessary for the operation of your account.

15. Responsible Gaming and Data

15.1 988wim uses account activity data — including session duration, deposit frequency, loss patterns, and wagering behaviour — to identify accounts that may show patterns associated with problem gambling. This analysis is conducted in the interests of player protection and to meet responsible gaming obligations.

15.2 Where 988wim identifies potential responsible gaming concerns on an account, a support agent may make contact with the player in English to offer information about the responsible gaming tools available within the 988wim account, including deposit limits, loss limits, session reminders, and self-exclusion.

15.3 Self-exclusion data — including the terms and duration of any self-exclusion request — is retained by 988wim for the duration of the exclusion period and for a minimum of five years thereafter. This retention is necessary to ensure that self-exclusion requests are honoured and to prevent circumvention through new account registration.

15.4 Responsible gaming-related account notes and support communications are treated with particular sensitivity and are accessible only to staff involved in player protection functions at 988wim.

16. Policy Amendments

16.1 988wim may amend this Privacy Policy at any time. When material changes are made, 988wim will notify active account holders by email to the registered address and/or through a notice displayed on the Platform upon next login.

16.2 The current version of this Privacy Policy is always available at 988wim.app/privacy-policy. The effective date at the top of the policy indicates when the current version was last updated.

16.3 Continued use of the 988wim Platform following the publication of an amended Privacy Policy constitutes acceptance of the updated policy. If you do not accept the amended terms, you must cease using the Platform and contact support to initiate account closure.

17. Contact Us

17.1 For all privacy-related queries, data access requests, data correction requests, deletion requests, or concerns about how 988wim handles your personal data, please contact the 988wim Data Protection team via any of the following channels:

• English live chat: Available 24/7 directly from the 988wim Platform. State that your query is a data privacy matter so it can be routed to the appropriate team.
• Email: [email protected] — mark your email subject line as "Privacy Request" for faster routing.

17.2 988wim will acknowledge all privacy-related contacts within 72 hours and will aim to provide a full response within 30 days. For complex requests, 988wim will notify you within the initial 30-day period if additional time is required, stating the reason for the extension.

17.3 988wim's support team operates on Pakistan Standard Time (PKT, UTC+5) and communicates in English.